The Social Service Desk – The Future of Call Centers? (Part II)

In our last post, we discussed the benefits of a social service desk. By serving customers socially, companies are able to crowdsource answers, share feedback, capture knowledge, recognize top performers and more. Many of our customers are discovering these benefits in their organizations. Let’s take a look at how some of our customers are using…

Office 365

Cloud Computing Trends Report: Understanding IT Maturity Patterns and Practices

As cloud computing matures, a growing number of organizations are moving to cloud environments to help lower IT costs, increase efficiencies, and realize greater flexibility. Many organizations considering cloud adoption can benefit from timely trends analysis research; and simple, well-organized information about their IT environment to understand their current IT state and where they will be if they adopt a particular cloud service.  Today Microsoft releases the Trends in cloud computing…


Simplify management of an Excel Power View template by using a VSTO add-in

Templates are one of the cornerstones in modern professional Excel development. By using one or more templates, we can provide a structural approach for end users to acquire, store and present data. From a development point of view, we can simplify the maintenance. In this tutorial, Excel MVP Dennis Wallentin shows how to simplify management of a Power View template by using a VSTO add-in.


Yammer Featured Partner: Scoop.it

This post was brought to you by Scoop.it, one of the newest partners on the Yammer Platform. Learn more about Scoop.it here. Supercharge your Yammer feed, help your team work smarter, and express your own unique opinions by sharing awesome, relevant content through Yammer’s new integration with Scoop.it, a content curation and publishing platform for…


Find content easily with the Microsoft Office Interactive Content Pivot

The Microsoft Office Interactive Content Pivot helps you find the SharePoint Server 2013, Project Server 2013, and Office 365 technical content that you’re looking for. The content pivot brings together content from TechNet and Office.com and allows you to filter on a variety of parameters, such as technical subject, job role, and IT lifecycle. Each tile in the pivot represents an article on TechNet or Office.com.


Garage Series: The new Office, thriving in a virtualized world

This week, our adventurous hosts tackle one of the most requested topics, managing Office in virtualized environments from the entire desktop to hosting the application on Remote Desktop Server with Office 365. They explain virtualization options, licensing implications and even demonstrate how to convert Click-to-Run media into an App-V package. Lead deployment engineer Jefferson Criddle also joins again to discuss how application virtualization is at the core of the Click-to-Run…


The Social Service Desk – The Future of Call Centers? (Part I)

There’s something of a revolution happening in the way organizations are using Yammer in call centers and help desks around the world today and it’s gathering momentum. Tech-savvy companies are finding that the “Social Service Desk” is playing an ever-important role in the way help desks are run and in the way they provide services…


Project and Portfolio Management Partner of the Year awards announced

We recognize the best of the best Microsoft Project partners with the prestigious Project and Portfolio Management (PPM) Partner of the Year Award.  This year, we have seen great case studies and stunning solutions that Microsoft Project partners have built, and this underscores the great success and power of Microsoft Project and its partner community. Please join us in celebrating the success of the PPM partner community and congratulating the winner…


SkyDrive Pro client for Windows now available

We are pleased to announce that the SkyDrive Pro sync client is now available for Windows. This standalone client allows users of SharePoint 2013 and SharePoint Online in Office 365 to sync their personal SkyDrive Pro and any SharePoint 2013 or Office 365 team site document libraries to their local machine for access to important content on and offline. The SkyDrive Pro client can be installed standalone and does not…

Office 365

Arysta LifeScience replaces rollout of Google Apps for Business in favor of Microsoft Office 365 to build a more productive global organization

Arysta LifeScience wanted to standardize on cloud-based communication and collaboration services. It chose Google Apps for Business. However, employees in the pilot group were unhappy with the user interface and IT struggled with compatibility issues. Arysta LifeScience replaced the Google deployment and introduced Microsoft Office 365. We recently spoke to Dustin Collins, Global Head of Global IT Infrastructure at Arysta LifeScience, to learn how the company is benefiting.