United Airlines reduces web content administration from months to hours with enterprise solution

Based in Chicago, Illinois, United is one of the largest airlines in the world. To improve enterprise content management (ECM), United wanted to build communities around the products and services it delivers to customers. The airline initially deployed Microsoft Office SharePoint Server 2007 and subsequently migrated to SharePoint Server 2010, which United developed into an enterprise platform for ECM and e-discovery, co-locating approximately 1 terabyte of content for the enterprise. In 2012, the airline deployed SharePoint Server 2013 for a variety of projects-including a service catalog that 87,000 employees rely on to search for and order products from the IT department. By using SharePoint Server 2013, United has also simplified content management-the amount of time required to enter a new item into the catalog has plummeted from two months to a few hours.

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