OneDrive brings new file collaboration and management features to the enterprise

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Editor’s note 1/27/2017:
This post was updated to call out that your Office 365 admin must explicitly enable users to sync SharePoint Online document libraries with the latest OneDrive sync client. This and other questions are addressed in an FAQ below.

In today’s digital workplace, the amount of content produced is growing exponentially, and working relationships change by the day. To maintain productivity in this environment, it’s essential that people can easily access and collaborate on team files in and outside their organizations from anywhere, on any device.

Today, we are excited to announce availability of several new capabilities in OneDrive for Business that make it easier than ever to sync, share and collaborate on all your files in Office 365.

Here’s a look at what’s new:

Sync all your files anywhere, anytime across PC and Mac

Organizations have been using the latest OneDrive client to reliably sync their OneDrive files to their PCs and Macs since its debut over a year ago. However, much of the team content they are collaborating on exists in SharePoint Online team sites and OneDrive folders shared by others.

Today, we are enhancing OneDrive with the ability to sync SharePoint Online team sites—including files used inside Microsoft Teams, Office 365 Groups and OneDrive folders—shared by others across PC and Mac platforms. Now you can work with all your Office 365 files just as you would files stored on your PC or Mac—even when you are offline.

  • Syncing SharePoint sites and OneDrive for Business shared folders—Making sure you have the information that is critical to you on every device no matter where you are is key to our customers. The ability to sync SharePoint Online team sites directly to OneDrive makes doing this easier and simpler for users. Additionally, you can now sync a OneDrive for Business shared folder. Note: Your Office 365 admin must explicitly enable users to sync SharePoint Online document libraries with the latest OneDrive sync client using the guidance below. As always, we remain committed to providing the most reliable and performant sync experience for all your files.

  • Standalone Mac client—We’ve seen a significant increase of adoption and interest for OneDrive in the Mac community. But we heard feedback that IT admins want to be able to deploy and manage the OneDrive Mac client outside of the App Store. Now you can with the new standalone client for Mac. The standalone client allows admins to control features like enabling sync status as well as visual overlays in Finder, adding a Finder shortcut for OneDrive, and the ability to set up OneDrive sync to run at sign in. This latest client also has built-in multi-language support. You can download the standalone client for Mac file here.

OneDrive brings new file collaboration 1

  • Activity center—The activity center is now available in the latest OneDrive sync client for Windows and Mac—giving you detailed visibility to the most recent sync activity and status. Simply click the OneDrive icon in your system tray (PC) or Finder (Mac) to see your file sync status and activity.

OneDrive brings new file collaboration 2

If you are using our preview, the sync client will automatically update with these new capabilities including the new activity center. If you aren’t running the latest OneDrive sync client, or aren’t sure, read “Get started with the new OneDrive sync client in Windows” to learn more.

Below is newly updated guidance to help get you up to speed with the latest OneDrive sync client and admin center features and functionality.

Simplified file sharing in and outside your organization

Collaborating on content is predicated on successfully sharing content with others. The OneDrive team is committed to making this process as simple as possible even when the user is outside your managed organization.

  • A new onboarding experience—For users who are new to OneDrive, our new onboarding experience will guide them through common activities like uploading documents, using the mobile app and collaborating with others.

OneDrive brings new file collaboration 3

  • Simplified sharing options—When users share files they now see a simplified sharing experience that keeps them better informed on the scope of their sharing and explicitly calls out if the recipients are external to the organization. The sharing pane allows them to easily modify this, including the ability to set an expiration duration on anonymous guest links.

  • Streamlined guest access—When external users attempt to access a shared file that requires authentication and don’t already have an Office 365 or Microsoft account, they will experience a much-simplified account setup process that gets them to these files more quickly.

Empowering administrators to manage with confidence

To help IT admins better manage sync and sharing capabilities, we are rolling out the new OneDrive admin center. The admin center controls how and from where a user will access the files in OneDrive—that is device, location and app.

Other new features include:

  • Home—Admin center dashboard will soon show recent Office 365 Message Center posts and usage reporting related to OneDrive.
  • Sharing—This section helps you gain control over how and with whom your users are sharing information. Includes controlling the use of external sharing and anonymous links, as well as limiting which external domains users can share with.
  • Sync—You now can block syncing of specific file types and deny syncing to non-domain joined PCs.
  • Storage—Where you can easily set default storage limits and document retention durations.
  • Device access—This gives you control over how and from where a user can access their files. Includes allow/deny access from personal devices or specific networks as well as rich Mobile Application Management Intune policies for iOS and Android.
  • Compliance—Offers quick links to the Office 365 Security and Compliance Center for key scenarios like auditing, data loss prevention, retention and eDiscovery.
  • Notification—Ability to turn on/off various notifications for your tenant.

OneDrive brings new file collaboration 4

Once deployed to your tenant, all tenant and SharePoint admins will have permissions to access the OneDrive admin center at If you are ready for a deeper dive, check out our Microsoft Mechanics video on the admin center with Randy Wong from our product team.

OneDrive for Business customer momentum

Office 365 continues strong growth with over 85 million commercial monthly active users. Many of these customers are moving to OneDrive for Business from on-premises file shares and other cloud-based solutions to empower their employees to intelligently discover, share and collaborate on files.

OneDrive brings new file collaboration 5

Here’s what a some of our customers had to say:

Doug Lind, director of Windows Infrastructure, Telecom and End User Services at Polycom:

“We wanted to enable colleagues who aren’t in the same physical location to work closely together in a safe, controlled manner, so we brought in OneDrive for Business and SharePoint Online. We’re replacing a number of unsanctioned cloud-based file-sharing services and on-premises file shares with personal OneDrive for Business repositories where permissions and access are more visible.” —Read the full case study.

Tony Taylor, senior director of Infrastructure and Security at Land O’Lakes:

“Moving to OneDrive for Business gave us a more secure, managed place for document storage. We’re able to create policies to protect our data now that we have one standard solution that’s accessible to everyone.” —Read the full case study.

You can also check out the case study on how Contiki Travel uses OneDrive For Business to connect with their teams around the world. To learn how you can make the move to OneDrive for Business, leverage our Microsoft FastTrack service—which includes no-cost migration services from on-premises file shares, Google Drive and Box for eligible Office 365 customers.

Let us know what you think

As always, we want to hear from you and encourage your feedback on what is impacting you and your world. Please share your thoughts and ideas through UserVoice and the Microsoft Technical Community. Also, be sure to join us on Wednesday, February 1, 2017 from 9 a.m. to 10 a.m. PST / 5 p.m. to 6 p.m. GMT for an “Ask Microsoft Anything” (AMA) session on OneDrive for Business in the OneDrive AMA group. Add the event to your calendar. We hope to see you there!

—Stephen L. Rose, @stephenlrose, product manager for the OneDrive team

Frequently asked questions

Q. How do I know if I’m running the latest OneDrive sync client?

A. Once you follow the steps in “Get started with the new OneDrive sync client in Windows,” the client will automatically update when new features are available. See “OneDrive sync client release notes” for a list of the latest features and version numbers.

Q. I’m running the latest OneDrive sync client, but why doesn’t it launch when I click “Sync” on a SharePoint Online document library?

A. Your Office 365 admin must first explicitly enable this in the SharePoint admin center. See “Enable users to sync SharePoint files with the new OneDrive sync client.”

Q. Can I sync SharePoint on-premises document libraries with this update?

A. No, but PC users can continue to use the original OneDrive sync client (AKA Groove.exe) until this is supported. No timeline for adding this capability has been disclosed.

Q. Is there a 20K file limit on syncing SharePoint Online document libraries with the latest OneDrive sync client?

A. The latest OneDrive sync client doesn’t have an explicit file limit.

Q. How do you sync a OneDrive for Business shared folder?

A. After a user shares a folder with you in OneDrive, navigate to that folder in the web and click the Sync button in the command bar, which will launch the OneDrive sync client.

  1. This look fantastic, good work!

    Once you implement on demand sync, we can throw our servers in the garbage!

  2. This does not seem to work in MacOS Sierra with Safari.

    I have the standalone version of OneDrive client installed (version 17.3.6760)
    I have Office 365 Sharepoint

    When I go to Sync a document library, it pops up a Safari dialog that says “Sync Now” Or “Get the OneDrive Business App that is right for me”,
    I click “Sync Now” and another dialog pops up that says “Do you want to allow this page to open “OneDrive”?”
    I click “Allow” and nothing happens.

    Shouldn’t it be asking me where I want to sync to, like the Windows OneDrive?

    • Please confirm you are using the standalone Mac client and not the one from the app store.

      • The standanone is from Dec-16. The AppStore is from Jan-17.
        The clients differ a little in version. Which one to use?

        It’s great that new feature are bolted on quickly, but please make sure to get the documentation more clear and detailed.

        • Uninstall the app store version. Install the standalone and you should be good.

          • See comment below, did not work. Nothing happens after clicking Sync now.

      • I have the same issue. On Safari, I get the prompt to open it with OneDrive, but then nothing happens.
        With Firefox I do not even get a prompt after selecting Sync Now.

        I am on the standalone version (now), and deleted the Onedrive from the AppStore prior to installing the standalone. Adding my work onedrive was flawless and is synched.

        • David Howard and Mark Vonk – The standalone Mac build on the link is indeed from Dec 16th but it will get autoupdated to Version 17.3.6760. With regards to the issue around ‘Sync now’ not working the sharepoint site on Safari with this build, can you please confirm if the setting to enabled Sharepoint sites to sync with the OneDrive Sync client has been enabled on your tenant admin settings. The steps are below and the full set of instructions are available here –
          Set SharePoint to sync with the new OneDrive sync client
          Open the SharePoint admin center.
          In the left pane, click settings.
          Make sure “OneDrive Sync Button” is set to “Start the new client.” To sync SharePoint files with the new client, you must also sync OneDrive files with the new client.
          For “Sync Client for SharePoint,” select Start the new client.
          Click OK
          These changes take several hours to propagate. To check that they’ve propagated, go to a SharePoint Online site and click Sync. In the browser dialog box that confirms the request to open a program, the “Program” should appear as “Microsoft OneDrive” and the “Address” should start with “odopen://”

          Keep in mind it takes 2-4 hours for this setting to apply.

          • Yeah – doesn’t work on Mac client.
            Feature definitely turned on, as it works fine on my windows pc …

          • Michael M – If you were an Preview user of Sharepoint sites syncing on the windows PC, you might have set the registry key override (key name – TeamSitesPreview) which enables this without the need for the Site admin setting. You can still continue using that but for all deployment without the need for registry keys the recommendation is to enable the setting on the site admin page first.


          • After entering the terminal commands, found in the link, it works like a charm. Thanks!

          • Those instructions include the following command in Terminal:
            Defaults write Tier Team
            … but there is no file called Shouldn’t that be OneDriveUpdater — with an “r” — instead of OneDriveUpdate?

            OneDrive is the name of the app within the contents of, and the plist it automatically generates is called

          • I have been waiting for this ever since you broke the OneDrive for Business app more than two years ago.
            Collegaues have preferred to email documents instead of using groups because groups could not get syncronized. You could not even upload entire folders using the web browser.

            Enabling features in the Terminal finally got it working. But TeamSiteSyncPreview? Preview? Really?

            So I need to know if this will be solved in a future OneDrive update or if you are telling me to instruct the entire workplace how to fire up Terminal and paste these commands?

    • Sorry, if this double posts. First time poster and I don’t see my original reply….I had the same issue and figured it out. It seems like it doesn’t like it if you are already logged in (you sync’d with your OneDrive first then tried SharePoint).

      Go to your OneDrive preferences and click ‘Unlink this Mac’ for any accounts you have set up. Then go to your SP library and click sync. It will ask you to log in and select the folders you want to sync. After that it seems to work as expected when you sync other libraries. If you want to sync your OneDrive as well go into the preferences and click start for it’s location.

      • Went through all the steps outline above but got a message that said it couldn’t add the folder at this moment. Tried your suggestion to Unlink this Mac and after that, syncing worked. Thanks!

        • Vincent and Richard Strole – this also worked for me. I did have my O365 admin turn on the new sync client in the sharepoint site, but still would not sync. I unlinked all accounts and started over with just the SharePoint document library – and it works! Now syncing my OneDrive for Business and OneDrive personal libraries.


  3. Great to hear about selective sync for full SharePoint libraries but can you expand on which client & what version is needed to support this?

    I assume it’s the updated client used for the new OneDrive for Business sync?


  4. What’s the version/build number of the OneDrive app with these features?

      • I have had 17.3.6743.1212 for about a month on Windows 10. Is that what is being announced today? It doesn’t do the takeover properly, even with the reg key.

        This is, to me, the most confusing release of a product.

        • Could be a few reasons.

          1) You might have already disconnected the sites you were syncing with Groove (so none left to take over)
          2) Confirm that you have right office build (make sure you have done the Jan update)
          3) It might have already did takeover
          4) Libraries syncing with Groove are IRM’ed, which OneDrive won’t take over
          5) Confirm that you have files in ODB for sync

          • I have the same problem as Ed, I’ve been on the 17.3.6743.1212 since the preview was released, team sites are syncing fine for me after applying the registry change. I’ve run the executable and Onedrive disappears and restarts but the version remains the same. I will perform a reboot, hopefully that will finally kick start it.

        • David Howard and Mark Vonk

          The standalone Mac build on the link is indeed from Dec 16th but it will get autoupdated to Version 17.3.6760. With regards to the issue around ‘Sync now’ not working the sharepoint site on Safari with this build, can you please confirm if the setting to enabled Sharepoint sites to sync with the OneDrive Sync client has been enabled on your tenant admin settings. The steps are below and the full set of instructions are available here –

          Set SharePoint to sync with the new OneDrive sync client
          Open the SharePoint admin center.
          In the left pane, click settings.
          Make sure “OneDrive Sync Button” is set to “Start the new client.” To sync SharePoint files with the new client, you must also sync OneDrive files with the new client.
          For “Sync Client for SharePoint,” select Start the new client.
          Click OK

          These changes take several hours to propagate. To check that they’ve propagated, go to a SharePoint Online site and click Sync. In the browser dialog box that confirms the request to open a program, the “Program” should appear as “Microsoft OneDrive” and the “Address” should start with “odopen://”

          • Stephen – thanks for the info. I did go through this and the sync still does not work.
            To be clear, I have:
            1. Uninstalled the App store version on Mac OS Sierra
            2. Installed the standalone version from the link (17.3.6760)
            3. Quit the OneDrive App
            4. Run the three commands from the terminal
            5. Restarted the OneDrive App

            Sync still does nothing.

            Is it required that the site admin do the changes in SharePoint? I though the terminal commands were to enable things even if the site still defaults to the previous OneDrive client?
            If the site admin makes the changes, will existing OneDrive for Business clients still work? Do those changes add a new client, or switch the one called so that the sync will be broken with the existing client?

            And one more question – why does the Mac version have two Command Bar icons? Why not just have one and let me determine which list to look at when I click it? As a user, I am not sure I care where something was synced from – it is all my data.

  5. Will the Android and iOS apps be able to sync SharePoint sites and OneDrive for Business shared folders?

    • Thanks. I have sent that info to the proper team

        • Quick correction in the release documentation: current version is 17.3.6743.1212, not 0105. Correction has been published.

  6. It would be nice if there was ONE set of instructions to get this working.
    *First read Getting STarted here.
    *If transitioning from Groove, read
    *then read “before getting started” from the transition page here

    and now we are back to importing the TeamSiteSyncPreview.REG file! That cannot be correct still? There are other links this whole thing spiders out to as well, but I stopped when I got to the registry entry.

  7. @stephen is there any guidance published when working with a SharePoint site that has check in / check out or managed columns and meta data. What’s the experience for the user and what are they forced to do if anything

    Great to see this released, it’s been the missing link in Office 365

  8. This is awesome! Most of my clients are already syncing SharePoint site libraries with Groove and according to I need to do one of either:
    – Set up additional libraries
    – (Admins only) Deploy the command OneDrive.exe /takeover to automatically trigger a takeover of SharePoint site libraries or shared libraries

    Is there any plan to automatically, without user or admin intervention to trigger a takeover?

  9. How do we sync a “OneDrive for Business shared folder”

    I’m assuming this to mean if another user shares a folder with me from their OneDrive for Business and I see it under “Shared with Me” View.

    Then what? There doesn’t appear to be any sync UI, nor does the folder show up in the settings of the OneDrive app to select folders?

    • Hi Ed,

      First, you’ll want to make sure that it’s a folder selected in the Shared with me view, not a file (sounds like you already have this covered, but just double checking). When you click on the folder, you should be redirected into that folder view. You should see in if you look at the navigation pane in the left that you’re on a tab called “Documents”. You’ll be able to tell for sure that you’re in the right place if you see commands like “New” and “Upload” in the command bar above the file view. This is where you should see the Sync button. If it’s not visible, there could be two reasons;
      1) It’s hidden in the overflow (click on the “…” and expand)
      2) Sync has been disabled on this library by your IT admin

  10. Does this update allow us to sync more than 20,000 files from Sharpoint Online Team Site?

        • Hi Scott, Don,

          This is Pat from the engineering team. Yes! That 20K file limit was an artifact of the old OneDrive for Business (Groove.exe) client. The OneDrive sync client supports over 20K files.


          • Hi Pat,

            so no more 20K syncing file limit per Sharepoint site (number of files). That is great.
            But how about the total size limit per Sharepoint site (number of GB)

            Kind regards,


  11. What is the KB# for this update so we can make sure it’s added and approved within WSUS/SCCM.

    • And when this update is expected to be available via WSUS/SCCM if it’s not already.

  12. Finally! Our digital design and consulting agency works primairly with Mac computers and opted for O365 and SharePoint online almost two years ago, knowing the sync option was promised to appear soon. It remained “coming soon” and kept us anxiously waiting for this annoncement. We’ve been testing the pre-release candidate for a couple of weeks now and satisfied with the performance. Happy to be able to roll-out the sync client for our colleagues soon.

  13. A OneDrive client that actually syncs SharePoint Librarys without issue? I’ll believe it when I see it

  14. After reading all the links, I’m going to assume this is the proper way to enable shared folder sync (as tenant admin) for everyone in the office365 organization?

    Allow new OneDrive client feature “shared with me” folder sync / Office 365 “sharepoint site” folder sync for an organization:

    1.) login as the tenant administrator for office365
    2.) from office 365 “home” go to admin centers>sharepoint (this takes you to the sharepoint admin page)
    3.) On the sharepoint admin page, look on the left side column for “settings” and click it (this takes you to sharepoint settings)
    4.) In the sharepoint settings page, look on the right column for “Sync Client for SharePoint”. Make sure to change it to “Start the new client”. Scroll all the way down and click “OK”. This should now enable “shared with me” folder sync / Office 365 “sharepoint site” folder sync.
    5.) Follow rest of instructions on

    BTW there were earlier instructions for OneDrive preview that merged a registry file/ran commands in terminal mode. AFAIK, that was to test shared folder sync on a client PC (without enabling it yet company wide.)

    If there’s anything that needs correction here, please post it. thnx

  15. Does not work for me. I’m on OneDrive version 17.3.6743.1212 and whenever I click the “sync” button in one of my Sharepoint groups, OneDrive opens with a setup screen which asks me to log in to my account. After logging in, it always says that I’m already syncing this account and asks me to log in with another account. That’s really frustrating…

    • I have the same problem, however it will works correctly in Chrome Browser, but still have the issue you describe in IE. I know this was an issue in the preview version. Perhaps I’m not on the latest build? I’m on 17.3.6743.1212

  16. Fantastic news! Currently testing .1212 version with a dozen or so colleagues which seems to work quite well, but as of now we can finally implement this in our organisation. Colleagues really are in great need of the Team / Sharepoint sync functionality that actually works 🙂 Thanks for the update.

  17. Server Error: NoTeamSitePermission:Received 401 (Unauthorized) while calling TeamSite Permissions API.

    Hi there i got this messagge when i try to sync a shared folder. I’ve installed the latest onedrive version. Windows 7. Also the registry entry is done.

    What could i be?

    Thanks in advance.

    • I also got a user with the exact same error message. The user is not able to sign in at all in the Onedrive client, hence not ableo to sync any Sharepoint sites. Personal folders seem to sync just fine though.

      Any idea what this may be related to, Microsoft?

    • Hi, we are experiencing same issue but only using IE. If we use Chrome and use the Sync button in OneDrive4B shared folders it works fine.
      I wonder if Microsoft is familair with this specific situation.

  18. I was so excited to hear this news, and so desperate to finally have a functioning sync engine on my mac to fully collaborate with colleagues on SharePoint hosted files (by fully, I of course mean “easily”), however it seems it is not to be.

    I’ve installed the standalone client and verified the appropriate setting is configured within our Office365 tenant according to the details shared in a previous – and incredibly helpful – comment response, yet I simply cannot sync a library!

    The sync button on page launches the client as expected, but the Onedrive app immediately presents an error message displayed under a red warning symbol: “Sorry, we can’t add your folder at the moment. Please try again.”

    I’ve submitted a ticket via the report a problem option in the app, but has anyone else experienced this? If so – how did you resolve it?


    • Seems like I am not alone as a frustrated Mac user :-/ I have the same problem. “Sorry, we can’t add your folder at the moment. Please try again.”

      But it is only on *some* Sharepoint sites… although I can’t sync to the documents folder on one site, I can sync to the documents folder on another.

      It is either something to do with the way the rogue SitePoint site has been set up (possibly because it is a sub-site of another) or it may be something to do with the 255 character limit that I think still exists with the Mac OneDrive client for Business. I had a look at the URL for one document and it was 238 characters… I am guessing there will be others that are over 255.

      We are going to create new URLs for our rogue SharePoint sites, keeping the folder names as short as possible, and possibly limiting the number of tiers of subfolders, all in an effort to keep the character length as low as possible. Maybe it will work.

      This is not going to help people with a large legacy SharePoint infrastructure, but for those us just starting out, it might help.

      • We are having the exact problem, on Mac, only some sites cannot be added to sync with OneDrive. Those same sites are fine syncing in OneDrive for Windows for the same user. Tried all suggestions so far, but no luck. Were you successful when creating the new url’s? Or anyone from the OneDrive team that can point in the right direction?

  19. How, exactly, does one get the OD4B account OUT of the app store version of the OD client?

    I used the add account link but now can’t find anyway to remove the client since I have left my previous organization – on one of my Mac’s I can’t even get the OD4B client to let me back into my personal OD account (I think because the OD4B log-in prompt I have to cancel is preventing an OD prompt from coming up)

    I have tried dragging the OD app to the trash and re-installing (with reboots in between), removing the OD app with AppCleaner and reinstalling (with reboots in between), cleaning the Keychain of any OD or OD4B stored credentials (with reboots after), and I STILL get prompted to log-in to the OD4B account whenever the OD client launches.

    I have tried contacting OD support and their answer was “We can’t help you with OD4B problems” – GRRRRRR.

    • Bump – just updated to the newest release from the App Store and still can’t get this removed.

      Is this just a form of lock-in?

  20. Testing standalone Mac client 17.3.6760 with a O365 account.
    Got some “shared with me” folders to sync finally, by clicking “sync” on a browser.
    I wish that by default, it could offer to sync all files and folders “shared with me”.
    Minor issue:
    – the folder which gets created by Onedrive is “Onedrive – Company Inc”
    – the “shared with me” folders I sync are located in a separate folder called “Company Inc”
    I would have assumed everything would fall under “Onedrive – Company Inc”

    • Hi Justin,

      This is Pat from the engineering team. We’ve posted a correction in the release documentation with the correct version number ending in 1212.

      • Me too. Windows 10 x64 v1607 with Office 2016 version of Office 365 ProPlus.

        I have OneDrive.exe v17.3.6743.1212 and have applied the TeamSiteSyncPreview.reg (https :// and cmd “onedrive.exe /takeover”.

        When clicking on the “Sync” button again of another SharePoint Library, and got prompted “Sorry, OneDrive can’t add your folder right now. Please try again.”

        When clicking on the button “Sync to SharePoint Workspace” in another SharePoint 2010 Library, or open link “odopen ://”, onedrive.exe prompts me to login, and after signing with UNDP credential, it prompts “You’re already syncing this account. Open your OneDrive – United Nations Development Programme folder or sign in with a different account.”

  21. What is the version number we should expect to see after we install the new client and perform a team site sync? Do we need to still run the Registry file on the computer? I have enabled the “New Client Sync” in settings in my sharepoint admin center.

    All of my users are experiencing a “Processing Changes” hang where the application never fully synchronizes. Is this expected behavior?

  22. Great to see how things are evolving and working with Office 365 on a Mac is more and more fun.
    However, since I installed the standalone client on my Mac yesterday, I am not able to sync my private OneDrive folder anymore – unfortunately the client will try to sign me in forever…

    Doesn’t seem to be a new problem tough:

  23. Support for working in an “online” mode without local syncing?

    RDS/Citrix support is still highly lacking 🙁

  24. Syncing Document Libraries not working at all for me. Every time I try to “Sync”, OneDrive for Business pops up and says “Sorry, OneDrive can’t add your folder right now” and behind it show s”Loading your list of folders”. I’ve tried everything to resolve it and still can’t get it working.

    I’ve tried every preview and it’s never worked. I’ve even set up a new machine and it still doesn’t work.

    OS: Server 2012 R2 Datacenter

    • When clicking on the button “Sync to SharePoint Workspace” in another SharePoint 2010 Library, or open link “odopen ://”, after login with my company’s credential, onedrive.exe prompts “You’re already syncing this account. Open your OneDrive – some company folder or sign in with a different account.”

  25. Having used the preview for a while, was VERY disappointed to find the “Read only” issue for Sharepoint sistes with meta data is not fixed in teh final release. Even more dissapointed this issue is not more prominently explained. Sorry to be harsh, but I find it incredible that this version actually PREVENTS collaboration. Use of meta data in sharepoint libraries has been a cornerstone of sharepoint for years, the fact that any library with mandatory metat data columns is read only when synched is a massive issue and confusing for end users who may not even realise this. Sadly I cannot recommend this to my team within my company at this time

    • Thank you for describing this issue, Mark! I’ve been literally tearing the hair from my head the last couple of weeks trying to find the reason as to why all of my Sharepoint-based document libraries are synched as Read Only with the new Onedrive for Business client (preview). I haven’t been able to figure out why, but now I understand and I agree with you, it is dissapointing that this has not been dealt with in the public release.

      It’s really a setback compared to the previous Onedrive for Business client. As you point out it really prevents collaboration!

      I noticed by the way that if I remove the setting “Require content approval for submitted items?” for my document libraries and configure Version Settings with Draft Item Security parameter “Any user who can read items” they actually don’t sync as Read Only. Downside is everyone with Read rights can see drafts which is not what I want. However, if I switch to “Only users who can edit items” or “Only users who can approve items (and the author of the item)” then the padlock appears again.

      Begs the quesiton is this really how Onedrive is intended to work?

  26. Hello

    I saw the “Simplified sharing options” video on this site. But when I try to share the files I am not getting same kind of sharing popup and right side bar for setting expiration link policy. I am still getting old type of sharing popup.

    Am I missing anything, please let me know.


  27. I would love to move our org from Dropbox to OneDrive, we already use O365 licenses…but there is *one* thing that is keeping me from making the move…that has been keeping me for making the move for several years now…the fact that OneDrive doesn’t perform versioning on files other than those in the Microsoft Office Suite.

    I am confounded by this lack of such a core feature of syncing/cloud drive software. What gives?

  28. I’ve migrated 90% of my employees SharePoint sites to the new client, but can’t get the shared sites from other organizations to sync. We have owner permissions, but looks like we still have to use the horrible OneDrive for Business for this shares. Can someone confirm this is correct and when will you have an update to fix this missed requirement. “Sorry, OneDrive can’t add your folder right now” “Sorry, you might not have permissions to this folder, or it may belong to another organization”

  29. When will the new sync engine allow Mac users to sync sharepoint files? Currently it only allows Onedrive files.

  30. This is good, but we are still waiting for the stubs/online only feature. This is a must for VDI/Citrix environments and without it we are currently unable to migrate the majority of our users to OD4B.

  31. Is there any plan to add capability for selective enabling of external sharing to limited OneDrives? Wish there is something we can do for OneDrive as giving external sharing capability to complete org may be risky specially when DLP will not be able to track down critical data leakage for large size OneDrives.

  32. Syncing shared OneDrive folders is really terrific, and fits the bill for us better than SharePoint online, for the time being. We’re very happy to have it in place. The co-authoring in the 2016 apps seems a bit sporadic. Excel seems to not allow co-authoring using the 2016 app, but Word and PowerPoint seem to. Sometimes, we can see the co-author’s changes in real-time, and other times, we need to save and pull a refresh. Any explanation as to the Excel issue and the inconsistency of the real-time aspect of co-authoring as described here?

  33. Hi,

    How does this one drive get updated?

    Is it push down from Window Updates? Or is from Office 365 updates?


  34. Pardon my ignorance here as I’m just getting started with SharePoint 365 and OneDrive. I’ve setup what I though was a sync to a local folder from a SharePoint document library. This works fine in one direction (SharePoint to local folder) but doesn’t work at all the other way (new files in local folder don’t get synced and uploaded to the SharePoint document library.

    Is this how it’s supposed to work (one way auto download as distinct from a bi-directional synchronisation), or do I have a setup issue?

  35. You say that you are simplifying file sharing in and outside your organisation but back in October of last year, you made a change to external user access that is having such a bad effect on my company that I’m considering moving over to Box instead.
    You say users can access via an Office 365 account or a Microsoft account. We are encountering an issue where many of our external partners have registered with Office 365 but have not deployed Office 365 accounts out to all users yet. So the user can’t sign in with an Office 365, but the change you made back in October means they can’t register a Microsoft account with their business email address either. So they simply cannot access our sites.

  36. I uncovered something really annoying with the sync app that basically renders syncing the SP document library through OneDrive useless. It might not be just on the Mac though.

    When I open an Excel file in Sharepoint, I can select to open it using Excel (not online). When I do this, and someone else has the file open, I get a message saying that the file is locked for editing until the other person closes the document. This is good because it keeps you from overwriting important changes.

    This behaviour is not present when opening an Excel file synced through OneDrive to your desktop. It so happens that two people can have the same file open and one of the person’s changes is not saved. Or sometimes a copy is created because OneDrive recognises that the server version is different from the one you are trying to save.

    I implemented this in my organisation because it makes it so much easier for our people to just open files from folders on their computer, not having to access them through a browser (or recent files in office apps), but this ‘bug’ kills that idea.

    Any suggestions? Am I doing something wrong?

      • Wrote a whole post about why this is not working for us, but it looks I’m not allowed to post?

        • In Sharepoint when you open an Excel file and select to open in desktop version, you cannot edit when someone else has it open. When you sync it with OneDrive this fail safe disappears.

  37. So I just migrated from the old OD4B client to the new one (Vuild 17.3.6743.1212) all great and working but now the new OneDrive client does not work with IE11 on Windows 7 even though this still a supported configuration from Microsoft until 2020.
    As told by Office 365 tech support in order to make the “sync” button work on SharePoint libraries to use the new client I can only use Firefox or Chrome to do this, despite evrey one in my organisation uses IE for all SharePoint related work. This is ridiculous. Microsft needs to make the new sync client work with all supported Windows configurations. Please make it happen.

  38. Can you please create a version of OneDrive that works with the products you sell and support.

    For example, Remote Desktop Services.

  39. Perhaps I have missed this in the posts, but I can’t find an answer to this question:

    From the SharePoint Online Admin Center, when updating the Settings in order to start the new client (onedrive.exe) by default instead of groove.exe, the setting for the OneDrive sync button has to be changed first to start onedrive.exe instead. My question is, what will happen to clients that have not updated from groove.exe to onedrive.exe already? Do they get prompted to upgrade? Will the sync fall back to groove.exe? Will an error be generated? I need to know the user impact for computers that have not upgraded already…


  40. Frustrated person here. I am wondering if there are guidelines anywhere for how long file names are permitted to be, and how deep file paths are permitted to be, in order to sync “Shared With Me” folders on OneDrive? We’re Office 365 Online, with OneDrive for Business.

    I am trying to sync a whole team to one shared folder so that we can collaborate from our desktops, and I am getting a very non-specific error which says “This item can’t be downloaded because the path on your PC would be too long.” It at least points to the file, but doesn’t give the parameters. Help??

    This is affecting numerous files in our enormous collection, which is making transition a bit painful.


  41. I’m on Win7 & am using the latest OneDrive for Business client but there appears to be a memory leak. After I click “Sync Now” my browser asks to open: “Groove Site Client Protocol” but I never get the popup window to select which folders to sync. In task manager I see that Groove.exe is running but it just chews up more and more memory until I kill it.

    • Fixed it. Didn’t realize Groove was still the old client since my version showed the latest released version of OneDrive. Very confusing.

  42. I am glad this feature is finally available, been waiting for ages for the MAC version.

    BUT, we use Office 365 SharePoint sites at work and while OneDrive Sync works perfectly from a windows PC it still does not work for a MAC. Reading the comments below it appears that the site admin has to do some setup. But as we are using o365 the site admin is Microsoft, i.e. you.

    Can you apply the commands to the o365 site to enable this feature for those of us that do not have a local sharepoint site and are using a MAC

    • Your Office 365 Global Administrator in your organisation needs to enable the new sync client in the SharePoint Admin centre.


    Pardon my caps, but I’m really disappointed in how the client is stepping backwards in terms of functionality. In the previous client, we could sync libraries in SharePoint Online that required check-in/check-out. We use it to enforce version control and prevent users accidentally overwriting each other’s changes.

    I happily enabled the new client in my SharePoint Online admin settings (which we can no longer turn off). The new client seems to be working great, and actually reduces the number of products and labels marked OneDrive that our users see, which is awesome.

    And then we started getting these oddball tickets about sync’d folders and weird errors that look like they might be permissions-related. A little looking around and I find that the lack of check-in/check-out functionality is a ‘known issue’. That isn’t a tiny niche feature only used by a handful of people – check-in/check-out support is one of the core functions! If we have to go to SharePoint Online to check files in and out, what is the advantage of having a sync client to begin with?

    To be honest, it IS *my fault* for not thoroughly poring through every line of the announcement and not doing extensive testing that covered all possible use cases. It just never entered my mind that such a feature wouldn’t continue to exist. Buyer beware and all that, I suppose.

    Be that as it may, I’m left with an environment where I can’t turn off the ‘use the new client’ option in SharePoint Online settings, and have an ineffectual sync client that I can’t roll back. 🙁

    Anyone know when check-in/check-out might be returned to the product?
    Anyone have ideas on how I can un-set that option in the SharePoint Online settings and maybe get back to a sync client(s) that works?

    Grateful for guidance.

  44. The .1212 client sucks. I has so many issues I can’t begin to list them. Microsoft support, which is really a 3rd party company hired by Microsoft doesn’t know anything about the products or how to support them other than what’s already on the Internet and can be googled. They are lame and useless after at least 2 dozen calls. Microsoft issued a replacement agent on 2/16/17 but won’t actually give it to its resellers or clients until the 28th and then only in a staged distribution of their own choosing. Clients are down and losing data because Microsoft can’t make their client work consistently or well. Even the basics don’t work. If anyone can email me an answer at that would be greatly appreciated. Microsoft is a waste of my time. I’ve lost thousands in billable time with these issues.

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