Office 365

Office 365: More value, Most complete

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Organizations of all sizes are looking for ways to transform their business. They need effective ways to communicate and work with their customers. Along with the IT capabilities to minimize maintenance overhead, they’re seeking solutions to protect their company’s data and be compliant. All this while finding ways to drive business in the right direction. 

Complete Business Productivity

Office 365 helps you realize this broad vision of business productivity. It includes a full set of rich productivity services and advanced enterprise services in the cloud, along with the desktop version of Office in some of the plans. Office 365 provides email and instant messaging capabilities to help you communicate effectively with your co-workers, customers, and partners. You can easily collaborate on projects using online meetings and web conferencing while minimizing travel and meeting costs.

Archiving, eDiscovery, and document management capabilities in Office 365 help meet compliance needs for your business. Data loss prevention capabilities help you enforce policies within email. Powerful business intelligence (BI) tools assist you in making sound business decisions. You can use Microsoft Office tools to get work done every day. What’s more, you can use Office Web Apps to work across multiple devices via a browser without losing the rich formatting of your documents.

Leading technology research company Gartner Inc. has recognized Microsoft based on its evaluation of Office 365 and placed it as a “leader” in eight of the firm’s 2012 Magic Quadrant reports. In addition, it has rated Microsoft a “strong positive” in two of its market scope reports.

We believe no other vendor appears across so many industry evaluations in the area of business productivity. Vendors either include basic capabilities such as email or a limited set of business productivity capabilities. The limited capabilities in competitive offerings reflect their narrow approach to business productivity. In some cases, customers may need to either rely upon inadequate consumer services or third party apps to fulfill their business needs. Customers are realizing the limitations of such competitive offerings and coming to Office 365 where they benefit from complete productivity as they move an increasing number of workloads to the cloud. The vision of complete business productivity is coming to life for these customers daily.

“We wanted to move to a cloud technology to unify communications across the enterprise and make it easier for employees to connect” –Jonathan Levine, Executive Officer & Vice Executive Director, Rakuten

Value of Office 365

We know that you do your homework when selecting software and services to meet your business needs, so we recently went through a similar process for ourselves to understand the value of Office 365 versus other enterprise-class vendors in the productivity space. We reached out to customers to find out just how well we stack up against the other market leaders in these key areas that matter to you. Here’s how we conducted the analysis:

  1. We know customers who are looking for an enterprise-class solution seek leading vendors to fulfill their needs – everybody wants a solution they can trust and nobody wants a second class solution. For our research, we focused on the enterprise-class vendors to ensure we were comparing vendors that have established their ability to meet enterprise customer needs.
  2. For most areas of business productivity, licensing was the biggest cost incurred by customers. We compared licensing costs of other competitive services to Office 365 enterprise plan E3 to make sure we were including the broadest set of needs of customers.
  3. To round out the analysis, we factored in other costs such as migration, maintenance, and training. For example, we know customers moving from an on-premises infrastructure will incur migration costs. Customers with strict compliance requirements will likely incur data storage costs, which, for the sake of simplicity, we assumed as part of their migration costs. Other vendors charge on-going maintenance costs. Depending on their needs, customers may have to budget for training costs of either end users or IT or both.


 Once we zeroed in on market leading services and capabilities, what we found is that Office 365 costs less than many enterprise-class services! Let me give you some examples.

Our discussions with customers uncovered that customers typically pay up to $24/user/month for web conferencing services offered by other leading vendors. The pricing for the other vendors was further validated through independent sources on the web. Lync Online, on the other hand, includes market leading capabilities for web conferencing and IM and presence capabilities for only $6/user/month.

In addition to robust document management and enterprise content management capabilities, SharePoint Online provides enterprise social capabilities for only $7/user/month. Other enterprise-class vendors offering enterprise social capabilities typically charge $6-$12/user/month. Customers using Yammer with Office 365 rave about how it has improved social collaboration within their organizations.

“Yammer will help our people work more efficiently than ever and focus on delivering superior value to other customers. Other critical capabilities included unified communications via Lync and cloud based protected storage via SkyDrive Pro”–Adrial Steel, Director, Telefonica

No other enterprise-class vendor provides the broad set of business productivity services that Office 365 does. Choosing a different primary solution means supplementing that solution with additional services to fill the gaps. This means stitching together multiple technologies that inherently introduce both complexity and multiple user and administrative experiences. By contrast, customers who purchase Office 365 get the most complete solution while eliminating the complexity of multiple vendors. Customers of all sizes are transforming their business using Office 365 every day.

“The traditional style of communication through email messages and phone calls is not enough anymore. Employees want the ability to chat and work together instantly from their PCs, and they want do this from virtually anywhere. Lync Online is the first unified communications solution for the company, and we believe the real-time communications is a huge win for our business. We need to support flexible work options for our employees to work at home or outside the office. We believe capabilities in Office 365, including Office Professional Plus, will be critical to this effort.” –Michael Busch, Director of Technology, Patagonia

What’s more, the familiarity of Office tools minimizes training costs for onboarding to a cloud service. With 24/7 technical support and the added benefits of a financially backed 99.9% uptime guarantee, robust data privacy and security features and transparency, customers can bet their business in the cloud by choosing Office 365.

Why compromise? Get the most value by choosing the enterprise-class capabilities of Office 365 for your business today!

[i] Including:

Gartner Magic Quadrant for Web Conferencing (December, 2012), Gartner Magic Quadrant for Unified Communications (August, 2012), Gartner Magic Quadrant for Secure E-mail Gateways (August, 2012), Gartner Magic Quadrant for Social Software in the Workplace (September, 2012), Gartner Magic Quadrant for Horizontal Portals (September, 2012), Gartner Magic Quadrant for Enterprise Content Management (October, 2012), Gartner Magic Quadrant for Business Intelligence Analytics Platforms ( February, 2013), Gartner Magic Quadrant for Enterprise Search ( April, 2013), Market Scope for Enterprise Instant Messaging and Presence (August, 2012), Market Scope for Email Systems (August, 2012)

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.