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Tim Woo is technical product manager on the Skype team focused on Lync Online.
This week, the Lync Online team released three additional usage reports to the integrated Office 365 admin center. The usage metrics were previously available only through Windows PowerShell and the REST reporting web service.
With the new reports, you can analyze Lync Online usage statistics within your organization with a automatically generated graphical representation. The new reports add a layer of granularity to the first Lync Online reports we released in May which included:
With the rollout of the new reports to the Office 365 admin center, you still have access to all of the metrics above through the use of Windows PowerShell, see the August blog post on Lync Online PowerShell. For custom service reporting application and web portals, developers can also take advantage of the Office 365 REST reporting web service (RWS) to display Lync Online usage metrics.
Regardless whether you access Lync Online usage data through the Office 365 admin center, PowerShell cmdlets, or the REST reporting web service, the metrics returned will be the same.
Office 365 admin center
REST reporting web service
Deciding which method to use in order to access reports is a matter of preference but also depends on the desired outcome. For administrators who prefer a GUI and charts, the Office 365 admin center reports are ideal. However, administrators who are running multiple reports or prefer the command line for scripting purposes can use PowerShell. For viewing reports within other applications, the REST reporting web service may be the right way to access Lync Online usage data.
Ways to get the reports
Ease of use
Simple, interactive status and health checks.
Low. Interactive filtering by date, triggered transport policy rules, and so on.
Reporting PowerShell cmdlets
Scripting necessary. Precise data for periodically generated reports in script-based IT maintenance tools.
High. Perfect for script-based analytical tools.
Programming required service-monitoring portals, or for scorecards requiring integration with customer and non-Office 365 services.
Very high. REST Web service provides ODATA2 query filtering and a full programming IDE in Microsoft Visual Studio.
No matter which method you choose to access Lync Online reports, the usage metrics help your organization visualize Lync Online adoption and know if your organization is taking full benefit of the service. If you are seeing lower than expected usage or adoption by coworkers, it often comes down to user awareness and/or training. To help with Lync training and adoption, smaller organizations should have users Start using Lync for IM and online meetings and larger organizations with more administrators and IT Pros may want to refer to the Lync 2013 Rollout and Adoption Success Kit (RASK) for helpful tips and proven methodology to increase Lync adoption.
Notes: An Exchange license is required for all usage reports and metrics. Usage reports in the Office 365 admin center are available to most Office 365 for business plans except for Small Business and Small Business Premium.
For more information, please refer to the following:
Learning about the Office 365 Reporting web service
Office 365 Reporting web service
-- Tim Woo
Anything available for on-remises Lync? Would certainly be very useful.
Check out technet.microsoft.com/.../gg558662.aspx for more information on on-premise reporting for Lync Server.
Recent Releases : Visualize Lync usage for your business with new reports - 03-Oct-2013 Important
Learn What's New with Office 365 for the month of October, including updates to several mobile apps, improvements to the Office Store, and more! Let us know your favorite new feature in the comments.