Building customer trust

Office 365 でお客様との信頼を築く

ビジネスプロダクティビティ製品チーム — Thu, 14 Mar 2013 09:49:37 GMT

(この記事は Microsoft Office 365 Blog に 2013 年 2 月 21 日に投稿された記事の翻訳です) 投稿者 : Arpan Shah 、 Microsoft Office

re: Building customer trust

Stephen Bury — Fri, 01 Mar 2013 18:27:19 GMT

Hi James - You're right, we need to do a better job at making sure people/customers can get their inquiries responded to and their questions answered. I post most of the content to this blog, and will certainly strive to be more responsive to comments. Is there a specific question you have that I can work to answer?

re: Building customer trust

jpranni — Sun, 24 Feb 2013 11:24:56 GMT

How can you build customer trust when it takes so long to actually contact a human and endless page clicks to get an answer. I was on the verge of purchasing office 365 and was blown off by the online chat person, who disregarded my questions then refered me to a link which I already said was of little use. Is MS even aware of the CS help at other companies? Especially in terms of sales (in which you almost always get a person). With relegating most of your help to FAQ pages - MS has decided to spend the customers time instead of their own. As for me - I'm contemplating which company I'm going to go with, MS, google, or Apple - for phones, possible 2 new computers, and whether to buy office 365. Though products are ok, I hate the fact I get the internet run around at MS. What trust can I possibly have? This is why even good MS customers are reluctant ones.