re: Office 365 at National Small Business Week - San Francisco: More than just technology

Frank Daske — Wed, 30 May 2012 08:47:11 GMT

@Jay: There are Microsoft partners (especially Cloud Accelerate Partners) on the market to help you with consulting and support. While MSFT offers a great cloud infrastructure, IT may continue to require some qualified support and software add-ons like this one:

www.layer2.de/.../Cloud-Connector-for-SharePoint-2010-Office365.aspx

re: Office 365 at National Small Business Week - San Francisco: More than just technology

jhsst18 — Tue, 22 May 2012 11:38:56 GMT

As a Partner at a small business (100 FTEs) and new Office 365 customer, I must say that while we have been impressed by the features, we are absolutely dissappointed at the support. We have had a Sharepoint site outage for almost 20 days with no resolution and little communications. Unfortunatly we are at the point that we have to re-think our whole 365 strategy and move to another cloud-based collaboration solution.

I hope Microsoft puts some serious thought into being a service provider as small businesses cannot afford to have these types of outages.

Happy to talk to anyone who is thinking about moving to 365 and give them a summary of our experiences. Also happy to talk to anyone from Microsoft about this subject as well.