Getting help with the Office Outlook Connector

re: Getting help with the Office Outlook Connector

tonyghazel — Wed, 19 Jan 2011 16:51:19 GMT

I am sorry to say this but I have been a Microsoft customer and supporter since 1987 and I have not had this level of frustration trying to get Outlook 2010 to sunch mail and calendar with live. There has been many frustrating events dealing with MS products but this one is ludicrous. They are both your products you would think that the synch would be seamless. You don't have to be an IT expert (and I am) to be able to synchronize your mail, calendar and contacts with the Live account from a PC running Windows 7 Pro.

Furthermore, I use a Blackberry and within minutes I was able to synch my contacts, calendar and mail with Gmail. I can't do the same with Live. I don't want to use Gmail.

I have tried a mirriad of suggestions from the different blogs and some are from MS employees.

Can you help?

re: Getting help with the Office Outlook Connector

Mick Jennings — Tue, 06 Nov 2007 11:08:56 GMT

I'm a Microsoft Small Business Partner, though a small one (just the two of us). I've moved our own accounts to Office Live Premium (we use email and sharepoint) and switched off our Exchange server (think of the power saving). I also advise businesses as to the suitability of systems like Office Live, so I wanted to get some real experience with it before I push endless clients towards Microsoft. The web-side I'm quite happy with. Outlook Connector, however, has been a nightmare. This REALLY needs fixing with some urgency - at the moment I can't recommend Office Live to anyone who wants to access it from Outlook. We use Vista Business with Office 2007. Outlook Connector Build is 1063. It works for a while, but then email stops sync'ing. If I go through the export/uninstall/reboot/reinstall/config routine it works again for a short while but stops. I also noticed that calendar items downloaded are 1 hour out. Could this time difference cause the problem ? Today I got a more detailed error report so I'm posting in case it helps. By the way - I can read the mail just fine on the web and contrary to the report below, email ISN'T sync'd. Outlook Connector Version 12.0.4518.1063 Account: mick@silkstonesolutions.co.uk Signed in successfully at 06/11/2007 09:47:19 Mail: Last successfully refreshed at 09:51. Calendar: Last successfully refreshed at 09:51. Contacts: Last successfully refreshed at 09:51. Errors : Time: 06/11/2007 09:51:06

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 5102. Server. Xfs request 'SyncBinary' failed. Response code: 'InternalServerError', server response: '999 0'.

re: Getting help with the Office Outlook Connector

Igor Abade V. Leite — Tue, 06 Nov 2007 03:29:29 GMT

Jared, I'm consistently getting two errors - 4104 and 4350. Your suggestion above (check Junk Mail senders/recipients entries) did work - I got rid of the erro 4350. However, error 4104 persists. Any idea? BTW: Why is the Sync Issues folder hidden? I can't open it to look for more information... Best regards, Igor

re: Getting help with the Office Outlook Connector

David Aronchick — Mon, 05 Nov 2007 20:10:47 GMT

I'm getting this error on two machines now: Time: 11/5/2007 9:26:13 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350. Time: 11/5/2007 9:26:17 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4104. This is now appearing on two machines. It seems like all my outlook connector accounts work for about two-four weeks and then start throwing this error and stop synching. What is going on here?

re: Getting help with the Office Outlook Connector

jpb173 — Fri, 02 Nov 2007 06:27:41 GMT

Hi, Would love to use connector / hotail but I have over 1500 contacts in my phone/outlook contacts folder Any thoughts on if/when the 1000 contactslimit will be lifted ? Also tried to run a seperate contacts frolder in another pst but Sync Center does not seem to allow you to poit a diffenernt pst's for different things

re: Getting help with the Office Outlook Connector

John Jameson — Thu, 01 Nov 2007 01:37:11 GMT

I remember there being a news item about connector coming out of Beta. Isn't Beta when you make all the changes, refine the product and fix the errors? Strikes me that that's what we are going through now. This is the second time in a month that we've had a severe mail outage. Perhaps it's time to give IMAP through Google a go!

re: Getting help with the Office Outlook Connector

cwilsonthomas — Wed, 31 Oct 2007 17:39:52 GMT

Re the error 4102. Have removed and added account, as suggested, and it worked for a short time (half an hour) and is now no longer synching with outlook. I am synching two accounts - hotmail and windows office live plus.

Mr.

Radek Hulán — Wed, 31 Oct 2007 17:38:39 GMT

"backup your data to PST by using Outlook's Import/Export wizard, remove your account from Outlook and re-add it back to Outlook." --- all data is hold at Live.com servers, so this makes no sense. Would messages get duplicated and re-uploaded? Anyway, I deleted account in Outlook, resynced new account (downloaded 600MB), all went well, but after initial resync, again 4102 error. I guess I did read one email by accident ;)

The Glorious Immutable Class Error

wdannenmaier — Wed, 31 Oct 2007 15:20:49 GMT

I think that Jared's comment: "This is a known issue and we are working on a fix. In the mean time, to avoid this issue, do not make client-side changes to items (marking items as read/unread, adding categories, flagging items, etc.)." ...will go down in the annals of marvelous but impossible suggestions. If you READ your email (why else would one HAVE an email account??) you create the immutable class error. So the suggestion is that we uninstall and reinstall our MS Connector accounts every single time we read an email. Nothing personal, I work in software and so have made my own share of funny suggestions. But this is classic.

Exciting new error in Microsoft Connector-land

wdannenmaier — Wed, 31 Oct 2007 15:14:40 GMT

Neutronic - I got the same error. The new improvement means you have to go to hotmail through a browser to read your messages!! What an improvement!! Fortunately Outlook 2007 with Microsoft Corrupter, oops Connector, still works with Yahoo pop mail. Funny thing, I keep asking myself - why have I been paying a subscription fee to HOTMAIL when Microsoft has only made my life miserable for the last month (since that horrible day I installed MS CORRUPTER). Here is my synch log: Subject: Synchronization Log:

Importance: High The following issues occured while synchronizing with the server: Error Synchronizing Message

Error with Send/Receive. Error Synchronizing Message

Error with Send/Receive. Folder Collection Sync Key: 0{ee875ca4-86e3-4ffe-b011-0bb3a1a9e8a8}412 Message Collection Sync Key: 0{b567379f-4d68-4a4e-8946-fe7c1091456a}411 There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4102. Client. Cannot change immutable data: MessageClass. There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350.