You can use your favorite social network to register or link an existing account:
Or use your email address to register without a social network:
Sign in with these social networks:
Or enter your username and password
Forgot your password?
Yes, please link my existing account with for quick, secure access.
No, I would like to create a new account with my profile information.
On Tuesday, December 14, we released an update (KB2412171) for Microsoft Outlook 2007. We have discovered several issues with the update and want to inform you about problems you might encounter and what corrective steps we recommend. As of December 16, this Outlook 2007 update has been removed from Microsoft Update.
This Outlook 2007 update was distributed via Microsoft Update. Many of you receive updates automatically and if you installed the update between Tuesday, December 14, and Thursday, December 16, it is likely that you are affected.
The three issues identified in the December 2010 update for Outlook 2007 are as follows:
If you are experiencing any of the listed issues with Outlook 2007, we recommend that you uninstall the December 2010 update by doing the following:
Uninstalling KB2412171 on Windows 7 or Windows Vista
Uninstalling KB2412171 on Windows XP
Note for Office 365 Beta customers: You do not need to uninstall this update. The listed folder switching and AutoArchive issues do not apply because Office 365 accounts are Exchange Server accounts. However, the issue with SPA when connecting to non-Exchange Server accounts that don’t support SPA does apply. In this case, turn off the SPA option by doing the following:
We apologize to our customers for not discovering these issues before releasing the update and for any inconvenience we have caused. We know that you rely on Outlook and for that reason, we thoroughly quality test every update. We failed to meet our own and our customers’ expectation for quality with this update release. We are working to fix these issues and will post a release date for those fixes, and link to download them, as soon as that information is available.
We value the trust that you place in our software, and we are actively working to resolve these issues.
The Outlook Team
Great! Fixed my issue. Thanks!
Thanks for your honesty and the fix, much appreciated.
However it took me a couple of hours or more of messing around before I came across this blog. Is there not some way of updating to remove/uninstall problem updates, or at least publicising the issue more widely.
In all honesty, this gives to think about the QA process on cross-product developments. Michel/821
I ran into this problem on Wednesday. I did not know exactly what was causing my problem, but I figured it was an update. I did a search on recent outlook update problems, and found the cause and solution on several different forums. I did not find out any information on the Microsoft website--that should be the first place I look. Why doesn't Microsoft change the Windows Update application to add a feature about update news to let people know about potential update problems. Maybe it could flash red if a know problem exists. Rather than forcing people to uninstall this particular update, did Microsoft think about pushing out another update that removed the offending update? This might be an easier solution for the less technically proficient.
Thank you. Now the program works well again.
Agree with prior comments. Given the extensive use of Outlook and the impact on users, this should have been communicated by email to all registered users. Would have saved a re-install before discovering this embedded notification.
I found out about this issue by accident in an article on Computerworld. I am disappointed that the uniquitous Microsoft chose not email registered users and but rather chose to issue an imperceptible apology on a blog instead.
Do you have a fix for Outlook just closing on it's own? I have a coworker who will reply, or delete, an e-mail and Outlook will close. I upgraded her to Office 2010 but she is still having the issues. When I searched on the issue all the atricles I could find said to disable all the addins. I did and it is still closing on it's own.
Larry - Crack me up! Send an email about broken email! ROFL!!! But seriously, I agree with having a notification method on these issues. I too ran across the issue, and figured out that SPA was the problem, but thought it to be my ISP that made a change. Haven't looked into it further until I received my US Cert advisory - US-CERT Current Activity - Microsoft Releases Blog Entry Regarding Recent Outlook 2007 Update - at work. Reviewing this shows the issue, and this blog entry. Having multiple information points regarding vulns and fixes is very valuable, but what about the casual user? Maybe a press release to insert something of this magnitude onto the tickers all of the news channels have would provide a broader notification to your users. Or, as Mike said, insert a notification into the update service (smart idea) to advise of issues with an installed patch. Wouldn't be too hard to put that into place. I, too, appreciate the all too seldom seen act of saying "we're human and we goofed.", but notification is key here.
This has bothered me for days. I did a search on Google to find an article published by Computerworld speaking about my exact issue. Too bad Microsoft didn't do the same. I uninstalled the program update & all is fine again. What a fustrating issue - the sluggishness mad me NUTS! Recommendation: TEST, TEST, RETEST before moving into PRODUCTION!!!!
I was amazed to see an official apology from the Outlook team, which was, like others said, much appreciated! The ERP system I am working with is heavily relying on the Outlook services; so we have experienced the similar situation (that is, the application has broken due to the Outlook updates) with 3 updates this year along. I read this announcement a few days later. So I thoroughly agree with Dave Durkin saying "at least publishing the issue more widely".
I run XP and have experienced these problems which continues even after removing the above update. Error keeps coming up saying I need to use the inbox repair tool kit scanpst.exe to fix the problem.
I have tried that as well but cant seem to find a program that will run the .exe program. Im locked out of all functions of outlook..messages will not delete, move etc etc..always same error message comes up...
Unfortunately Microsoft is trapped between Scylla and Charybdis here. No security patch for gaping security hole = customer pwned.
Security patch that breaks things = customer mad.
Thank you everyone for your comments and ideas. We will give the Windows Update team feedback about better notifications when we determine that an update has an issue. We have communicated the information in this post to our support channels, and will continue to work with our support teams to help users who have run into these issues. As for the idea to email all users: In accordance with our privacy policies Microsoft does not allow use of personal information, such as email addresses, in the way that some commenters have suggested. We value your privacy and that information is not disclosed to product teams, even when issues such as this arise. We appreciate your feedback and will continue to post more information as it becomes available. Please understand that our team is working as quickly as possible to ensure we can deliver high-quality fixes for these issues. Allie Bellew, Outlook Program Manager
the update is in my list of updates in the review but it instructs me to click on uninstall which takes me to another screen which does not list the update so i can not delete it. this is killing my productivity - very upset.