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After each post, we often receive responses from users with specific support questions and feature requests. Microsoft offers several sites featuring comprehensive support for a wide-range of issues, targeted at all levels of expertise. I’ll cover each of these in some detail below.
Microsoft Support is a great first stop for any end user in need of troubleshooting. This portal contains articles on many of the most commonly reported issues across different feature areas of Outlook, as well as links to download the most recent updates. If you feel the issue requires attention from a support representative, there are phone, e-mail, and live chat support options available for purchase. These support options are offered free for retail customers for the first 90 days. You can also leave us feature requests and feedback right from the product page.
If you seek support geared toward more technical issues, Microsoft TechNet is likely your best source. TechNet is full of information tailored for the IT professional and includes an active forum community. The TechNet library is an extensive technical reference for Office products.
The Microsoft Office Online Help site is less about technical troubleshooting and more about general help and product information. You can find online training, demo videos, and a community forum to interact with other users about your Outlook experience. Additionally, a thorough “How-To” section is broken down by feature and shows you step-by-step how to perform many Outlook tasks.
We appreciate all of the feedback we have received through the comments on this site and hope that you will continue to send us your thoughts. We hope that you’ll find the support resources described above useful – if we’ve missed any great resources, be sure to link them in the comments!
Justin Mahood Outlook Program Manager
I've searched all over and cannot find an answer, thus I'm turning here in hopes that you can help. I've successfully synced a sharepoint list with my outlook tasks but have run into a problem with regards to the creation of new tasks (items in the list) via outlook. Outlook allows me to create the new task without a field that is required in sharepoint. Is there a way to require this field in outlook as well so that it is inputted when the task is created?
We have switched from Outlook 2003 to Outlook 2007 and I have a question. When I created signatures in 2003 with animated graphics, they would be animated. Now in 2007, any animated or glitter graphics do not stay animated. What's the deal?
When I send a message with an attachment, it gets stuck. The problem is that while nothing appears in the sent box, my recipients have received the message upto 49 times. I get a lot of returned mail, my computer is tired up for hours while it continues to resend the message. I have to move the message out of the outbox and into another folder to stop transmission. Sending more than one copy of an email to fellow professionals is humiliating to say the least. How can I change the settings so the auto resend is switched off?
As you develop Outlook would you consider implementing a protocol that me as a user could send my outlook files to my doccuments. This feature would clean up the multitude of files I have on and in My Outlook and make these files more readily available to me from a specific point Thanks John
Outlook 2007 uses a small "stub" of Word 2007 as its default message editor. Word does not support animations, therefore outlook cannot use animated .gifs in signatures.
Kathy try this previous blog post about sending e-mail with large attachments: blogs.msdn.com/.../how-to-share-large-files-without-attaching-them.aspx
Microsoft Entourage 2008 SP1 for Mac now supports Client-based certificate authentication for Exchange server accounts (support.microsoft.com/.../952331). Does anyone know if such functionality will ever be added to Microsoft Outlook 2007 for Windows?
Can you print multiple calendars simultaneously from Outlook. Example: You use outlook for maintaining a staff of 20 people. Someone wants a listing of all appointments of those 20 people. Can you do that with outlook
When I get an email and it has a url or click here sign, I get a message that says: "General Failure the URL was: blogs.msdn.com/login.aspx The Application does not esist." What am I doing wrong, or what can I do to fix it?? If I have Mozilla Firefox installed, it will go to that, but not to Internet Explorer. HELP!!!!!
There has always been a universal exchange format for e-mail databases. This structured text file allows one to save one's entire message history in a form which can be read, or at least deciphered, by unknown packages and users deep into the future. I SaveAs regularly and use it for fast searching of my correspondence history. Although Outlook does save the many messages in a tidy memo format, there is no message separator, such as a form feed or a new line before a (required) "From:". I need it, other packages need it, and future fossickers need it too. Please fix. Application name Outlook
Product ID 73930-642-6575084-55892
I seem to be having a problem in outlook 2007 (12.0.6316.5000) SP1 MSO (12.0.6320.5000) using vista x32-bit.
besides the issue where others have gotten that data file consistency check (which I get), recently I have been seeing an issue where I start outlook 2007 and it just sits there. My inbox takes a very long time to even come up and show e-mails and when I click on an e-mail to preview or read, it hangs. also I have it set where it should check for new e-mails when outlook opens as well as an e-mail check once every minute but it would not look for new e-mails. Also when I am able to look at an e-mail (by opening the message) I try to reply and when I click on send the sent msg goes away (to some outbox limbo) and the previously viewed e-mail hangs the whole program. What is going on? Actually I started seeing this when I installed using windows update several updates losted as important such as KB954430 and KB951550. originally there were other updates for office 2007 Help, but after installing those patches and seeing the issues then with outlook, I ended up doing a system restore, but the issues remained. Please help!! Thanks! -Michael
Also besides the above I see several errors in the event viewer such as:
"Faulting application OUTLOOK.EXE, version 12.0.6316.5000, time stamp 0x4833a470, faulting module olmapi32.dll, version 12.0.6315.5000, time stamp 0x4824a985, exception code 0xc0000005, fault offset 0x0004d213, process id 0x1c78, application start time 0x01c954843bd99020." and
"Faulting application OUTLOOK.EXE, version 12.0.6316.5000, time stamp 0x4833a470, faulting module OGL.DLL_unloaded, version 0.0.0.0, time stamp 0x4888e21c, exception code 0xc0000005, fault offset 0x10563965, process id 0x1aac, application start time 0x01c954839b9a3790." and this
"Failed to get the Crawl Scope Manager with error=0x8001010d."
Hi, I just migrated to Outlook 2007 and mostly love the changes. There's one recommendation I have, even in light of the research I've done and answers I've found for the current funcationality implementation: When setting flags for e-mails, there's a new option for Add A Reminder. The time stamp for those reminders is defaulted to 4:00 with no option to change the default time. I understand from my research why 4:00 was set as a default in the Today option - to alert the user at day's end of something still outstanding. However, freezing that default to 4:00 doesn't work well for broader uses of this functionality. For example, when using the Add A Reminder function, I would suggest that the default be set to the same default time that Tasks gets set at by the user at the Tools, Options, Prefernces tab. That way someone setting a specific "date/time" reminder would be using the same defaults for flagging emails as they do for Tasks - a much more logical construct than having flags being one time stamp and Tasks being another. Alternatively, you could add an option in Tools, Options, Preferences under E-mail that allows the user to set the default time for all e-mail flags. My use of flags is far more sophisticated than "today" or "tomorrow," which is why I always use the Add A Reminder. It was a wonderful idea to functionally replicate the reminder system in Calendar/Task items in the Follow-up area. However, freezing the default time to 4:00 on Add a Reminder is klunky. Thanks for your time! Paul
Why doesn't Outlook have the same 'search the current window' functionality with Cntl-F that the rest of the Microsoft Office products do ? (yes, I appreciate this overloads the 'forward' short-cut, but how about some consistency ?) It can be beneficial to search for the 'first instance' of a phrase (based on the current search) rather than finding *every* instance with the index. Thoughts ? --
Outlook 2007 - The "This message has not been sent" message needs to print when the draft is printed. Under public disclosure requirements, we must provide copies of our drafts but when we print them there is no indication on them that they have never been sent. In fact, when you print the draft, it adds a date sent (which looks to me like it may be the last time the draft was saved) which definitely makes it look as if it had been sent, especially if you had filled in the recipient name. The "This message has not been sent" message needs to print.