Getting help with the Office Outlook Connector

As many of you know, the Microsoft Office Outlook Connector for Windows Live Hotmail recently exited beta. This blog has seen a lot of traffic and has received many comments about the connector since it first arrived. It is great to see such enthusiasm! Since the community was so active during the beta period, we were able to track down and fix more issues and ultimately release a better product.

Since the connector shipped, we’ve gotten a lot more great feedback and questions. Answers to lots of the common questions, including installation, basic functionality, and issues related to upgrading from the beta, are below.

The Frequently Asked Questions (FAQ) document has some great information in it for beta testers and for customers who have upgraded from the beta, so please take a look. The FAQ can be found on the Microsoft Download Center along with the installation files for the latest release. The FAQ is only available in English and is available in Word 97-2003 and Word 2007 formats.

Take a look!

Help Getting Started:
http://office.microsoft.com/en-us/outlook/HA102218231033.aspx

Download & Frequently Asked Questions:
http://www.microsoft.com/downloads/details.aspx?FamilyID=7aad7e6a-931e-438a-950c-5e9ea66322d4&DisplayLang=en

Overview of the Outlook Connector:
http://office.microsoft.com/en-us/outlook/HA102225181033.aspx

Thanks!

Jared Brown
Outlook Program Manager

Office Blogs Comments

Comments: (90) Collapse

  • Hopefully this helps someone on this thread.. I was experiencing similar symptoms - Outlook suddenly quit talking to hotmail. I followed the above steps but to no avail.. After hours of frustration, I noticed my clock was set to 2004. I reset my clock and the connector suddenly worked. Mike

  • It would be great to have a list of error numbers and what they mean in the help menu for the outlook connector. Probably that would save a lot of typing in this forum. Is there a list like that one already? I could not find it.

  • Hey Jared, Is there a way to synch my office live account calendar with my new handheld device? ActiveSync doesn't seem to let me choose which calendar/email I want to sync. Thx!

  • I loose outlook connector functionality after my computer resumes from hibernate, is that a known error?

  • Still getting error in sync for calendar. Any ideas for a fix on this problem? This is happening on 4 of our computers. Outlook Connector Version 12.0.4518.1063 Signed in successfully at 10/10/2007 9:32:29 AM Mail: Last successfully refreshed at 9:32 AM. Calendar: Error at 9:32 AM. Contacts: Last successfully refreshed at 9:32 AM. Errors : Time: 10/10/2007 9:32:31 AM

    Error in Calendar

    Outlook Connector is available only to subscribers.

  • J. Z, you need the Outlook Connector account to be the default in Outlook. Try setting it as the default in the Outlook account manager. If that doesn't work, you may need to start with a new profile, add the connector first, and then add your other accounts (note that if an Exchange account is in your profile it will always be the default). Jeff, calendar sync to Windows Live requires an MSN Premium or Office Live Premium account.

  • Jared, I have just added Outlook Connector, as you suggested. maybe that will end some of the problems. five minutes later: adding Outlook Connector to the accounts simply gave me a duplicate MAPI listing. what gives? in other news, I have a PID that must have been dreamed up by Bad Gremlins: 95120000-011B-0000-0000000FF1CE. and no one has yet offered any real help on how to change it. any thoughts?

  • Hi everyone, I'm running Outlook 2003/office 2003 professional on Windows Vista Ultimate. I've just installed the Outlook Connector version 12.0.4518.1063. I managed to recieve my emails fine at first but upon closing outlook & then reopening it seems to just hang. It wont open & is not responding. Once I've closed it down I try to open it in safe mode. Unfortunately it doesn't respond AGAIN. I then have to start it up again and it performs a detect & repair. Once this is done it works fine again?? Can anyone tell me why this is happening or how to fix it?

  • Hi all, I'm using Outlook Connector version 12.0.4518.1063 along with Outlook 2003 on Windoes Vista Ultimate. At first everything worked fine - all my emails came through and all was well. I then closed outlook down and re-opened about an hour later. Unfortunately when I reopened it the following happened: - The program hangs & does not respond. After waiting a long time I give in & close it down. - When I reopen it tries to load in safe mode. Again it hangs and doesn't respond. After waiting a long time I give in & close it down. - On this third open a "detect and repair" occurs and after a while says it's finished. - Then all of a sudden it works perfectly again & outlook opens no problem. The annoying thing is that this happens frequently but there doesn't seem to be any pattern as to when it happens. Sometimes when I start my computer up and try to open outlook it just doesn't open until I go through the whole process. Can anyone out there advise me or help? Thanks

  • hi all, jared you said that sync the calendar is only available to office premium and msn premium. on many microsoft websites you can read that its available for hotmail plus accounts as well. the hotmail plus service support team says this as well but cannot do anything. realy annoying... whats wrong , whats right?

  • Have a problem with OC and OL2003 after installing Office 2003 Service Pack 3. Config is Office 2003 SBE, Windows Vista Home Premium. This is on a user's PC I support, not my own, so excuse any information I am uncertain about. However, I did install everything for them. Installed OC and had it working fine with their free Hotmail account. I believe it was 12.0.4518.1063 from the start, but I didn't look at the version until she had a problem. I did not install it more than once, so I presume this is the only version I ever had. Then:

    On Oct 16 I installed FrontPage 2003.

    On Oct 17 I installed Office 2003 Service Pack 3. Now the Hotmail signin in OC fails 100% of the time with an error saying: Sign-in failed. Outlook Connector has encountered an error. Please restart Outlook. If the issue continues, open the Control Panel, click Add/Remove Programs and repair Outlook Connector. If this does not fix the issue, contact Support. Did all the above. Doesn't help. Naturally it works 100% of the time via the web browser. I've read everything above. The only fact I am unsure about is whether it was working after I installed FP2003 but before O2K3/SP3. It was a very short time period (half a day). Not sure she knows and I can't get in touch with her right now. I could uninstall FP2003, but I cannot uninstall O2K3/SP3, except by uninstalling all of Office. UGH! Any ideas?

  • Hi, firstly thanks for the Outlook Connector - it is wonderful how much faster it is than the HTTP connection from Outlook. However, the Outlook Connector isn't downloading all of my sent messages correctly. For some of my older sent messages, I get a completely empty message, with a subject, date, and accurate message size, but blank body. This seems to happen only with plain text messages. Closer investigation shows the internet headers from the options dialog box contains the complete message in URL-encoded form. The message source looks like:

    curmbox=XX&a=XX&_HMaction=Send&login=XX&msg=XX&numatt=0&msghdrid=XX&encodedto=x%40hotmail%2ecom&deleteUponSend=0&newmail=new&to=x%40hotmail%2ecom&subject=XX

    &body=[URL-encoded message body] Finding these messages using the web interface, the full text is there, but messages have a "Continue composing this message" button as though the message had been saved as a draft and never sent. I suppose this could make it a Windows Live Mail issue really? (but it used to work OK with the HTTP outlook interface).

  • I am having insane trouble getting outlook to sync calendar on two different computers. Vista ultimate, outlook 2007, connector working for everything except calendar. I have office live essentials; doesn't this qualify as one of the paid services for calendar connectivity in with outlook connector?

  • Hi, Is there any info about lifiting the limit of contacts from 1000. I have ~1500 contacts so this is a show stopper for me . thanks

  • Hello. Some of you have received the following error, Error: 4102. Client. Cannot change immutable data: MessageClass. This is a known issue and we are working on a fix. In the mean time, to avoid this issue, do not make client-side changes to items (marking items as read/unread, adding categories, flagging items, etc.). If you are in this situation, you can either wait for a fix or backup your data to PST by using Outlook's Import/Export wizard, remove your account from Outlook and re-add it back to Outlook. We apologize for the inconvenience and will have a fix rolled out as soon as possible. Jared Brown [MSFT]

« First ...  < Previous  2 3 4 5 6  Next >
Comments

Comments: (loading) Collapse