Getting help with the Office Outlook Connector

Thanks for fixing it!

Hi Jared, Outlook Connector working again: many thanks for the fix!

Jared, It is still not working on my end...I don't have a private domain, but I do have this: Microsoft Office Outlook Live (Paid for...not free version). I am still getting the same error messages I posted earlier and nothing is syncing still. I hope you are able to fix this problem as well.

More info on my problem:

When I try to view the accounts using Tools-Email Accounts, I get the error message "The operation failed due to a registry or installation problem. Restart Oulook and try again. If the problem persists, please reinstall".

I've reinstalled Outlook 2003 but still no joy.

Any ideas anyone?

Thanks

Connector stopped working for me on 1 October at 00:11. I've uninstalled and reinstalled it, and it's still not working (2 October 23h24, i.e. just under 24 hours later). Outlook Connector Version 12.0.4518.1063

Outlook 2003 11.8118.8132 Detailed error messages: Time: 02-Oct-07 23:12:57

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350. Time: 02-Oct-07 23:13:36

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4402. Client. Client FolderId a28011d4-7134-11dc-b3d7-001422eb9077 is not found in the request. Any help greatly appreciated! Mike.

I finally got my Outlook Connector to work again. Here is what I did: ************************ 1.) Make a back-up .pst file (for all accounts). 2.) Delete EVERY e-mail account including the accounts connected to Outlook Connector. I had to create a temporary .pst file / Personal Folder in outlook. Go to File -> Data File Management -> Add (in Outlook 2003) 3.) Close Outlook and un-install Microsoft Outlook Connector. 4.) Reboot computer (just in case). 5.) Re-install Outlook Connector. 6.) Start Outlook and sign-in to Microsoft Outlook Connector. 7.) Outlook connector did not sync for me the first time. Closing then re-opening Outlook seemed to make it work. 8.) Wait for everything to sync then load your .pst file(s). 9.) Re-create all of your non-Microsoft Outlook Connector e-mail accounts. 10.) Delete the temporary .pst file you created in step number 2 if you are not using it now. ************************ It's clunky, but it worked for me...good luck!

I am trying to use outlook connector to sync up contacts from outlook 2003. When I try to add a contact to the outlook 2003 database, I get a message Your addressbook cannot contain more than 1000 contacts. To add new contacts, delete existing contacts. I can still add contacts over the 1000 limit when I am signed onto my windows live account & they sync back to the outlook 2003 database. So to summarize, I CAN add contacts to my profile while ONLINE in my live profile & they sync back to the contacts database in outlook 2003, but I cannot add contacts beyond the 1000 limit when I am using outlook 2003 online or offline...How can I get around this issue...Any help woujld be greatly appreciated!! Tom

I am trying to use outlook connector to sync up contacts from outlook 2003. When I try to add a contact to the outlook 2003 database, I get a message Your addressbook cannot contain more than 1000 contacts. To add new contacts, delete existing contacts. I can still add contacts over the 1000 limit when I am signed onto my windows live account & they sync back to the outlook 2003 database. So to summarize, I CAN add contacts to my profile while ONLINE in my live profile & they sync back to the contacts database in outlook 2003, but I cannot add contacts beyond the 1000 limit when I am using outlook 2003 online or offline...How can I get around this issue Thanks, Tom

HI Jared, Thanks for fixing it. But the problem appeared again!!!!!!like 5 mins ago!

I have the same problem as "Mike in London UK" for the past several days.

Robert Baxley's advice (backup all mailbox accounts, delete them, uninstall Connector, reboot, reinstall, re-open) seems to have solved the problem. Many thanks!

I also would like the ability to send "on behalf of" (use a different email address w/o having to use custom domains). You can do this when using the Web UI; it is also available when using a HTTP connection in Outlook/OE.

HI Guys , I had the same problem as everyone (not downloading the new messages since about a week)

I deleted the account in outlook connector, close outlook , add my account again, close outlook , reopen it . then close it again and reopen , and now I have all my mail syncing again.

Mike in London UK, you have two errors: The 4350 error refers to your junk lists. There is an email address that is likely malformed in your safe sender list or blocked sender list. If you remove that bad entry from Outlook’s lists, the error will go away. The 4402 issue refers to a folder that seems to exist on the web but not in Outlook. To fix this error, you need to remove your connector account from Outlook and re-add it again. Be sure to make a backup PST before removing the account in case you have any changes that have not yet synchronized. This was likely what Robert's steps fixed. The above steps will likely help you, Eric and anyone else receiving those error codes.

Jared, Why would I (and all the others) suddenly have these problems with this version of Outlook Connector? Everything used to stay in sync, adding or deleting folders, e-mail, etc. so this doesn't make sense to me. Doing what I did before seemed to work..for 2 days, now Outlook Connector is not syncing again. Here is the message: ******************** Time: 10/5/2007 9:28:35 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4402. Client. Client FolderId dc484e24-7346-11dc-96f1-0014a48e9822 is not found in the request. ********************* I know you said error # 4402 is related to the folder issues, but why now? Why suddenly in this version on Outlook Connector is syncing folders (new folders or folders that have been re-named) becoming an issue? If this version of Outlook Connector is becoming confused about folder changes (perhaps it no longer know which folder version should take precedence), then perhaps you should add a pop-up box where Outlook Connector asks for guidance on which folder should take precedence, be deleted, etc. so everything can be in sync again. If I and the other Outlook Connector users will have to delete everything in Outlook and start all over every time we make changes to folders, this will be quite inconvenient to say the least. I hope you are able to find a resolution to this issue. Thanks!