Got questions about OneNote Mobile for iPhone?

[Editor's note: This blog post was written by Mona Azarians, one of my esteemed colleagues and fellow writers here in the Office Content Publishing group.]

Now that Microsoft OneNote Mobile for iPhone has been available in the United States for a few weeks and has even had a couple of updates, I wanted to let you know about a great resource that can help you with any questions you might have about the app.

It's the OneNote forum on the Microsoft Answers website, which is continuously monitored by the OneNote team, who actively responds to and participates in discussions there.

You can visit this forum in your Web browser or directly from inside of the OneNote Mobile for iPhone app:

  1. On the navigation bar at the bottom of the OneNote Mobile screen, tap Settings.
     
  2. On the Settings screen that opens, tap Technical Support, and then tap the link to open the site in the Safari browser.
     
     
    Technical Support link in the OneNote iPhone app
     

If you prefer, you can also view the forum in the Web browser on your computer. Once you've reached the forum, look for post titles that include the words "iPhone" or "iPod." You can browse forum posts to see what other people have been discussing, and you can sign in to give feedback and post your own request for troubleshooting a particular issue.

The OneNote team has also addressed the most frequently asked questions in the FAQ: OneNote Mobile for iPhone post.

It’s worth noting that some of the frequently asked questions are about differences in features and functionality in the OneNote Mobile app on the iPhone compared to the full OneNote 2010 client or the OneNote Web app.

Here are just a few answers to some of those questions:
 

In the iPhone app, what are "Personal (Web)" and "Unfiled Notes"?

"Personal (Web)" is a special notebook that is automatically created when you first sign in to your Windows Live SkyDrive account. "Unfiled Notes" is a section in that notebook. OneNote uses both of these to properly sync your notes to SkyDrive. For this reason, neither the "Personal (Web)" notebook nor its "Unfiled Notes" section should be deleted or renamed.
 

How can I file or move my notes in the iPhone app?

To do this, use either the full OneNote 2010 desktop client or the OneNote Web App on your computer.
 

How do I create or delete a notebook or section?

To do this, use either the full OneNote 2010 desktop client or the OneNote Web App on your computer.
 

How do I delete a note?

In the notebook that contains the note you want to delete, swipe your finger over the note in the list and then tap Delete.
 

The Delete button in the OneNote iPhone app
 

How can I change the color of my notebooks?

To do this, use the full OneNote 2010 desktop client. To change the color of a notebook, right-click its icon on the Navigation Bar, and then click Properties. To change the color of a section, right-click its section tab, click Section Color, and then click the color you want.
 

Thanks for trying out OneNote Mobile on the iPhone. For more tips, check out our free User's Guide for the app. And remember, if you have any trouble or need to have a question answered, be sure to visit the Microsoft Answers forum!

-- Mona Azarians
 

Office Blogs Comments

Comments: (13) Collapse

  • Is it ported to the iPad?  And I don't mean running it in "compatibility mode" or whatever it's called, where the screen is just a small iphone image.

  • @PeterMSmith: Thanks for your feedback. There's no iPad-native version yet. The current app is intended for the iPhone, but it does run on the iPad in compatibility mode.

  • Please tell me there are plans for a uk release?! I use one note to run a salesforce and not having an app is really causing me problems. I would happily pay to just be a beta user.

  • Am I correct that the only way to gain full functionality with OneNote Mobile for iPhone is to move to using the web application?    As I understand it, to use OneNote with the files on my desktop would mean that I have to upload all my OneNote files (221 separate files currently) to SkyDrive.  And since SkyDrive doesn't sync yet to desktops, I won't be able to update in OneNote from more than one source (iPhone or desktop) without losing data.  Unless I'm missing something, I think I'll uninstall the app and go back to the third party app which already has this functionality.   Hopefully, I am missing someone and you can set me on the correct path.

  • @Henry M Bernstein

    I think Windows Live Mesh, explore.live.com/windows-live-mesh,  is the answer because it syncs desktop folders to skydrive ... there is a lot of discussion on the onenote mobile forum (see link in article). A bigger issue for you may be that the Onenote Mobile app doesn't support all the features found on the desktop app yet eg tables. (see OneNote FAQ on the forum).

    @Stefan Britton welcome to the club. Lots of people clamouring for onenote in their country. Not sure when but in one sense as there are still issues perhaps not a bad thing?? That said I would love it in Australia now myself :)

  • Great application, great work. Now on to the ANDROID version, please !

  • I have  the nokia 97 can you tell me if one note is compatale with this phone?

  • @Stefan Britton: The current version is available only in the U.S. App Store. We will definitely announce international availability if there's news on that front. Thanks very much for you interest!

    @Henry M Bernstein: SkyDrive is indeed the connecting link between the OneNote client and OneNote Mobile at present. I understand that you may not want to upload and manage all of your notebooks there. One easy workaround would be to keep a "Mobile" notebook that you could use as an exchange point where you move pages in and out after they get synced. That way, you always have important notes with you in your mobile notebook, and you can copy notes you take on the go and copy or move those pages into the real notebook(s) where you prefer to keep them. For a more comprehensive solution, see Andrew Smith's suggestion below your post. Friends of mine also swear by Dropbox and its excellent integration with OneNote and their mobile phone.

    @Andrew Smith: Thank you kindly for your suggestion about Live Mesh for one of our other blog readers, I appreciate it! Regarding a OneNote Mobile for iPhone release in the U.K., we hear you loud and clear. If there's news to announce on that front, I'll be sure to share it.  ;)

    @ChristianRR: Thanks for your feedback. Many folks have asked for an Android version of OneNote Mobile. If there's news to announce on that front in the future, I'll be sure to share it with my readers.

    @bobbsy37: OneNote Mobile is currently available for Windows Phone 7 and for iPhone. On other phones such as yours, you have the option of using a SkyDrive-based shared notebook in your phone's Web browser.

  • This is for Stefan Britton if he's listening - you can have OneNote App now by creating a USA account in iTunes.  Go to iTunes Store and check out.   Scroll to foot of page to Union Jack icon and click to bring up all country flags.  Select USA and open an account.   You need another email address (I think) and a verifiable USA address.  I used a friend's but really all you need is the Zip Code.   Once the A/C is active download the App and sync it to your phone.   Sorry I'm not too techie, but I did this without help, and if I can......!   Good luck - it is great App - however, to sync with Windows Live & Sky Drive it will only work with OneNote 2010.  And I can't get it to open tables on my iPhone?   Maybe someone else has the solution.

  • I agree with several others.  Android is important.

    And skydrive is a great solution for consumers.  But enterprise users have exhcnage.  it would be great to use exchange and active sync as the synchronization route for enterprise companies who have a secured exchange server.

  • I absolutely love OneNote, it's my new favorite app. I was thrilled to see an iOS app version, but  like many others I would really love to see an iPad specific version, or at least a higher resolution as the text is fuzzy on the iPad. My only minor complaint is that I can't see tables. I use tables a lot in my notes.

  • I have been an avid OneNote user ever since the beta version of OneNote 2003 was released and keep all my life organised in OneNote!  What a wonderful program! The OneNote Mobile app looks great, but without support for tables, it's simply not useful since I use tables heavily (one of the many great features of OneNote). I will therefore have to keep using MobileNoter to sync with my Iphone until you manage to solve the table feature. I'm really looking forward to it!

  • Have written to iTunes but still NO UK release a few communications but no real action done :( so disappointing and annoying too.

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