Billy Saqr is an account executive at LexisNexis, a leading global provider of legal, regulatory, and news and business information and analysis to legal, corporate, government, and academic customers. As a remote employee, Billy works from home but frequently visits his law school clients, educating them on the product and showcasing enhanced features to streamline their research. Over time, he started to receive feedback from power users on ways to improve the product–simple changes that could greatly improve students’ workflow. Yammer gave Billy a platform to share this feedback with teams and executives he’d normally never interact with (especially from his home office). In one instance, Billy discovered a thread discussing designs for the new product, and he felt empowered to chime in with comments he’d gathered from customers. Later, upon seeing the released product, he saw the design team had taken some of his feedback into account. Working in the open on Yammer gave Billy a voice to contribute to the business in unpredictable ways. Watch the video below to hear his story.
Visit the Moments site to learn more about the ways customers like Billy are making an impact at work. Have a Yammer moment of your own? Tweet with the hashtag #yammermoments today!